Return Policy

We make the return and warranty process as easy as possible. Simply fill out the below form with all the necessary information. It is that easy!

If you return a core to receive your temporary deposit back,

If you are a Partshat.com Professional please log in to your account prior to filling out the below form. If you are an automotive professional and want the benefits of being a Partshat.com Professional 

Return Policy

Partshat.com accepts authorized returns within 07 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.

Note: The products will not be returned after a thorough check.

The products cannot be refunded compared to their price in the other stores.

If you have already installed your part and you would like to exchange it under warranty, please submit the form above, then a representative will process your claim, and contact you within 24-48 business hours. For more information about warranty claims.

Unlike most companies, we do NOT charge a restocking fee.

For standard returns, please allow up to 15 business days for a refund to be completely processed after your return is delivered back to our warehouse.

• Up to 3 business days to check the return in.
• Up to 3 business days to process the refund.
• Up to 2 business days for your payment provider (credit card company, Bkashl, etc.) to complete the refund.

We are not responsible for missing, damaged, or incorrect parts after 07 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

Return and Cancellation Policy 

07-Day Return Policy

We accept authorized returns within 07 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. partshat.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (01738-345 026) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 07 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS. 

The following parts or products are NOT RETURNABLE for whatever reason:

1. Service Manuals (unless they are sealed and in their original condition);  
2. Special-order products
3. Custom-made products
4. Painted parts 
5. Parts that have been modified 

                  Note: The products will not be returned after a thorough check.

               The products cannot be refunded compared to their price in the other stores.

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

Car Batteries

• Batteries must NOT be removed from the sealed bag.
• Inform Loyal Parts of the nature of any damage to the product as soon as possible.
• Batteries must be returned in the original, undamaged box. Failure to do so may result in the courier refusing to collect the product.
• If the box is lost, damaged, defaced, or unusable, for a suitable replacement box that meets the legal guidelines for the carriage of wet, prefilled batteries, please contact our customer services for assistance.

Return Procedure

Call our Returns Desk 01738 345 026

1. File online – Please provide the following information about your order:

1. Customer’s name
2. Email address
3. Contact Number
4. Date of Purchase
5. Order number or PO number
6. Part number(s) of the item(s) you want to return
7. Parts names
8. A complete and detailed explanation as to why the part is being returned
9. Vehicle Information

Please expect to be contacted by our agents in case additional information is required. 

If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.  

• Call us – Call our Returns Desk at 01738 345 026.
• Saturday to Thursday  from 9 am to 6 pm; 

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

Freight Charge

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refund Processing

Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a “credit approved” e-mail the day your refund is processed.  If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.

Core Returns

What is a Core Charge?

Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.

It works similarly to “bottle bills,” or container deposit laws, where you get money back for recycling empty soda cans, plastic bottles, etc. Like many other aftermarket retailers, this is one of the ways we’re doing our part to encourage recycling, prevent parts from piling up in landfills, and help protect the environment.

If your old core is in reusable condition and you wish to return it, please do the following:

1. Call our Returns Desk at 1-866-529-0412 and select Option #3.
2. Ask for an RMA number and instructions on returning your core.
3. Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.

Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only “non-working” or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to PartsHat.com. Core charges and taxes may vary, depending on the state in which you purchased the part.

If you have any questions, please contact us and we’ll be happy to help. #GoGreen

Cancellation Policy

Cancellations may be accommodated if the order has not yet been packed or shipped.

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (01738 345 026) or email to speak with a customer service representative.